Case Studies

A 45-room independent hotel under administration with declining occupancy, outdated systems, staff uncertainty, and expired compliance certificates.

Full takeover management including TUPE staff transfer, PMS migration to Opera Cloud, EICR and fire safety remediation, revenue strategy reset, and OTA listing relaunch.

Property stabilised within 8 weeks. Revenue increased 34% in the first year through rate optimisation and channel rebalancing. Staff retention at 88% through the transition.

Change of lessee on a 62-room hotel with 400+ forward bookings, complex supplier contracts, and a complete brand change required during trading.

Managed seamless lease transfer with zero booking disruption. Coordinated simultaneous rebrand, website launch, OTA account migration, and supplier renegotiation.

All forward bookings honoured without a single guest complaint. ADR increased 22% post-rebrand. New supplier agreements saved £18K annually.

A 38-room boutique hotel with flat ADR, over-reliance on Booking.com (78% of bookings), and no dynamic pricing strategy.

Implemented daily rate management, rebuilt direct booking channel with new booking engine and Google Ads, renegotiated OTA commission structures, and launched corporate rate programme.

RevPAR increased 41% in 12 months. Direct bookings grew from 12% to 35% of total. OTA commission costs reduced by £22K annually.

Property investor with four newly refurbished apartments seeking to enter the short-term rental market with no hospitality experience.

End-to-end STR launch: professional photography, listing creation across Airbnb, Booking.com, and VRBO, dynamic pricing setup, operational playbook, and guest communication automation.

All four properties achieving Superhost status within 6 months. Average 78% occupancy in year one.

A 55-room hotel running a legacy PMS with no integration to the channel manager, manual rate updates, paper-based housekeeping, and no data security policy.

Migrated to cloud PMS with full two-way channel manager integration, implemented digital housekeeping app, deployed data security protocols, and upgraded door locking to RFID.

Front desk admin time reduced 40%. Rate parity issues eliminated. Zero data loss during migration.

A beautiful 20-room country house hotel with poor online visibility, dated photography, and 3.8-star Google rating.

Complete brand repositioning including new photography direction, Google Business optimisation, review response strategy, social media content plan, and targeted Google Ads.

Direct website traffic increased 56% in 6 months. Google rating improved from 3.8 to 4.6.